Linax warranty.

Product description – Linax

The products that have undergone Linax treatment consist of pine that is impregnated with a copper-based agent according to NTR AB and then boiled in hot linseed oil under vacuum. This gives a post-dried wooden product that is colored on all 6 sides. The oil penetrates 2-3mm into the surfaces and into end wood up to 20mm. Color pigments can be added to the oil. The pigments are then boiled in together with the oil and give pigmentation on all sides. The wood is also very dimensionally stable, which means less risk of cracking than for untreated and impregnated wood. Linax has very good test results when it comes to repelling moisture. During assembly, it’s important to treat any cut ends or edges with Linax linseed oil glaze.

Colors
The product is available in brown (Linax Brown) and gray (Linax Grey). The treatment is transparent, which allows the natural structure of the wood to shine through. Linax has a beautiful color variation that brings life to the surface, which is different to the look you get with a painted color. Cosmetic variations may occur as heartwood, sapwood, and knots absorb color differently. The color pigments are in the oil and are boiled in during the Linax process (Royal process) on all sides of the wood. Alternatively, the product can be delivered in a natural oil (Linax Natur) which is without color pigments. This product is light golden brown when freshly produced. Over time, this product will weather to a gray color. The timber is laid on bearers during production, which may result in streak marks on the product. There might be some excess oil on the product upon delivery; this will be wiped off during assembly.

Environment
Linax does not need to be sorted as hazardous waste but can be sent as combustible waste to an approved environmental station. Conventional pressure-treated wood experiences a certain leaching of copper over time. The Linax treatment minimizes the leaching of copper from the product, making Linax an excellent environmental choice. The raw material for Linax is available as certified high-quality material. This combined with the product’s long technical lifespan, contributes to a strong environmental profile throughout.

Product guarantee – Linax

For all Linax products, Bitus offers, according to the following conditions, a rot protection warranty for 50 years from the time of sale regarding rot and a product warranty for 12 years from the time of sale regarding shape and color stability (hereinafter collectively called “Linax Extended Product Warranty”).

However, this Linax Extended Product Warranty only applies if the customer (consumer or commercial party) below “Customer” has registered by filling in the form below whereby the Customer confirms and accepts the terms of the Linax Extended Product Warranty.

Furthermore, products that are custom ordered by Customers not adhering to Bitus’s standard dimensions, i.e. not complying with Swedish building standards, will not be covered by the 12-year product warranty.

For consumers who choose not to register, the Consumer Purchase Act (SFS 2022:260) and its provisions regarding liability for errors apply. For other customers who choose not to register, the conditions in ABM07-Trä apply.

By registering, the Customer guarantees that he is aware and accepts that the Linax Extended Product Warranty only applies on the condition that the Customer has followed the general regulations and the requirements for maintenance in accordance with the conditions below.

In cases where the Customer has resold Bitus’s products to a consumer, the Customer is obliged to ensure that the following maintenance requirements are paid particular attention to by the Customer’s buyer (the consumer) and that the consumer has been informed that this is a prerequisite for Linax’s Extended Product Warranty to apply . A retailer of Bitus’s products is obliged to handle warranty questions from the consumer and must also inform the consumer that complaints must be made to the retailer directly. Only complaints regarding the rot protection warranty may be directed to Bitus directly.

General Terms and Conditions – Linax Extended Product Warranty

In accordance with the conditions below, Bitus guarantees that the product Linax is resistant to today’s climate and rot, and that the product must therefore remain stable in shape and color and free from rot attack during the warranty period.

The warranty period is 50 years from the date of sale regarding rot (rot protection warranty) and 12 years from the date of sale regarding shape and color stability (product warranty), for all products in the Linax range.

The Linax Extended Product Warranty applies only to documented flaws and defects of significant extent.

Minor imperfections, such as cracking and the like, may occur and are considered normal. Such defects are not covered by this warranty. Changes due to natural aging, chalking, gloss alteration, resin bleeding, color variation, or mold and growth may also occur and are considered normal. Such changes are also not to be considered as defects and are not covered by the Linax Extended Product Warranty.

Conditions
The customer must be able to prove that the warranty has not expired by presenting the purchase receipt in original. To prove that the mandatory maintenance has taken place, the Customer needs to be able to show documentation of the maintenance carried out with photos and a photo of the purchased Linax oil as well as a receipt for the purchased product.

Bitus’s liability according to this product warranty only applies on the condition that the Customer has followed the general regulations and maintenance requirements. The requirement for maintenance is confirmed through the registration process below.

The warranty does not apply

Bitus has no responsibility due to this product warranty for defects that are wholly or partially caused by

1. negligence, oversight or any other deviation from Swedish professional workmanship as defined in the prevailing AMA Hus (Swedish building and construction standards).
2. mechanical impact and splitting longitudinally
3. insufficient evidence that end wood sealing has been done with Linax linseed oil glaze or the use of unsuitable cleaning agents or other oils
4. application of additional color to Linax, outside of the Linax linseed oil glaze range not recommended by Bitus
5. condensation, poor ventilation, adjacent vegetation, placement of the item in contact with soil or water, resin bleeding or other unusual conditions.

6. Biofouling and/or black mold that the Customer has not removed during ongoing maintenance.
7. damage to the material that has not been repaired.
8. neglecting the Linax installation guide of the decking, cladding and roof.
9. neglect of oiling maintenance (every 5 years regarding decking, balcony floors and outdoor furniture and every 12 year for cladding products and roofs).
10. Damage due to normal wear and tear or intentional harm – in cases of negligence, the injured party is considered to have contributed to their own damage.
11. Deficient or incorrect maintenance.
12. Products that have not been used or are not used as intended.
13. Damage caused by force majeure.

Complaint
Complaints must be submitted in writing to Bitus or the retailer no later than fourteen (14) days from when the defect was discovered in connection with an inspection. If such a written complaint is not received within the specified time, Bitus no longer has any responsibility under the Linax Extended Product Warranty.

In connection with a complaint, the Customer must give an account in writing of – document and verify – the defects that are considered to be essential, as well as state the claims made on the basis of this warranty. Bitus or the retailer, at Bitus’s option, must be given the opportunity to inspect the advertised product.

Repair and Replacement
In the event that the Linax Extended Product Warranty applies according to the conditions above and if a defect exists and has been approved by Bitus, Bitus undertakes, at its own option, to rectify/repair the defects or to deliver a fault-free product of equivalent quality (redelivery) or to refund the purchase price to the Customer.

Limitation of liability

Bitus commitment as above constitutes Bitus’s full responsibility according to the Linax Extended Product Warranty. Bitus is therefore not responsible for damage (direct or indirect) arising from a lack of warranty – including but not limited to costs for replacing or repairing the faulty product on the building and costs to remedy consequential damage to the building or loss of profit, expected savings or loss of income.

Bitus’ liability for the Linax Extended Product Warranty is a maximum of the price paid by the Customer to Bitus or alternatively to the retailer for the defective product.

Applicable Law and Dispute

This Warranty shall be governed by and interpreted in accordance with the laws of Sweden and the parties submit to the exclusive jurisdiction of the Swedish courts. 

Any dispute, controversy or claim arising out of or in connection with the interpretation of this warranty, or the breach, termination or invalidity thereof, shall be finally settled by the ordinary courts of Sweden, with Stockholm District Court (Stockholms tingsrätt) as the first instance.

The language to be used in the court proceedings shall be Swedish.

Maintenance requirements

All wood requires maintenance, so does Linax. Over time, the oil in the outermost layer is worn/washed away by precipitation. As with other painted wood, the color pigments will fade. The color must therefore be regularly touched up with the corresponding Linax linseed oil glaze with which the product was originally treated.

For decking, balcony floors and outdoor funitures, oiling is required every 5 years and for cladding products and roofs every 12 year. The product to be used for the maintenance is Linseed oil glaze Linax Natural, Linax Brown or Linax Grey. The oil can be applied by roller or brush. Too much oil can cause growth on the wood and give a sticky surface. Attacks of growth can also occur if the wood has not been sufficiently dry or cleaned before the oil is applied. Fouling does not damage the wood and is relatively easy to remove, but has a tendency to come back.

Linax Natural will take on a weathered gray tone, and the oil in the outermost layer will gradually wear away. Maintenance should be done with Linax linseed oil glaze Natural. If you want to pigment the surface of Linax Natural, you can mix an oil with equal parts of Linax linseed oil glaze Natural and Linax linseed oil glaze Brown, which you then apply to the wood.

It is important that the wood is cleaned and dry (max. 20% moisture content) before it is post-treated with oil.

When washing, high-pressure washing should not be used as it can cause the wood to splinter and remove the oil from the top layer. Washing should be done with lukewarm water and then rinsed off with a garden hose using normal pressure. Strong grease-dissolving agents must not be used; instead, a  gentle house-cleaning detergentshould be used for washing. Detergents containing bleach should also not be used.

Some resin bleeding can occur on mounted Linax wood, especially around knots. Over time, the resin will gradually wear away due to weather exposure.

Particularly exposed areas include walls facing south and west, as well as a sunny location deck. Resin exudation is not abnormal. It diminishes over time and should not be considered as grounds for a warranty claim.

Pine contains varying amounts of resin, which traditionally is beneficial as resin has a preservative effect on wood.

To qualify for Linax’s Extended Product Warranty, Linax should not be overpainted. Should the Customer decide to waive the warranty by overpainting Linax, an oil-based paint should be used and further maintenance should then continue to be done with the oil-based paint. 

It is important to note that through such overpainting, the Customer is considered to have waived Linax’s Extended Product Warranty.

The product should always be cleaned before applying Linax Natural, Linax Brown or Linax Grey. Any growth/discoloration should always be washed off before applying the oil.

Maintenance products

• Linseed oil glaze Linax must be stored frost-free.
• Stir the oil well before use.
• The working temperature when oiling Linax must be a 24-hour temperature of at least 15 degrees. Work in direct sunlight must be avoided.

Important! All used rags etc. must be burned or placed in water to avoid self-ignition.

Handling/storage

Linax shall be stored outdoors, in a dry and well-ventilated area, well elevated above the ground on bearers. The wood shall be protected from dirt and moisture, under a roof. It must not be completely covered with plastic.

Inspection and measures
It is the responsibility of the customer to inspect their Linax products every year at intervals determined with regard to climate and exposed location. The Linax Extended Product Warranty is only valid under the condition that mounting, use, maintenance, inspection and measures according to this document have been carried out correctly.

Do you want to register your Linax product?

For the above guarantee to be valid, the fields below must be filled in and confirmed.